Terms and Conditions

Man With a Van Forest Gate Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Forest Gate provides domestic and commercial removal and transport services within the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Forest Gate, the provider of removal and transport services.

1.2 "Customer" means the individual or business booking or using the services of the Company.

1.3 "Services" means any man and van, removal, transport, delivery, loading, unloading, or related services carried out by the Company.

1.4 "Vehicle" means any vehicle used by the Company to provide the Services.

1.5 "Goods" means the items, belongings, furniture, equipment, or materials that the Customer requests the Company to move, transport, handle, or dispose of.

1.6 "Service Area" means the locations within which the Company generally operates, including Forest Gate and surrounding areas, as well as journeys to and from other locations in the UK as agreed at the time of booking.

2. Booking Process

2.1 Bookings may be made by the Customer by contacting the Company and providing accurate details of the required Services, including addresses, dates, times, access information, the nature of the Goods, and any special requirements.

2.2 All bookings are subject to availability and are not confirmed until the Company has provided a clear confirmation of the booking and, where applicable, received any required deposit or prepayment.

2.3 The Customer is responsible for ensuring that all information provided to the Company is complete and accurate. Any changes to the booking details must be communicated to the Company as soon as reasonably possible and may result in a revised quotation or additional charges.

2.4 The Company reserves the right to refuse or cancel any booking where:

(a) the Customer has provided incomplete, inaccurate, or misleading information;

(b) the nature of the Goods or the requested Services presents a safety or legal risk; or

(c) the Customer has previously failed to comply with these Terms and Conditions.

3. Quotations and Pricing

3.1 Any quotation provided by the Company is based on the information supplied by the Customer, including addresses, access conditions, size and quantity of Goods, and expected time required.

3.2 Quotations are normally provided on an hourly rate, fixed price, or distance-based basis, as specified by the Company at the time of booking.

3.3 Quotations are valid for a limited period as specified by the Company or, if not specified, for 30 days from the date of issue, and may be withdrawn or amended at any time before acceptance.

3.4 The Company reserves the right to adjust the price if:

(a) the Customer’s requirements change after the quotation is given;

(b) access is significantly more difficult than described;

(c) additional Goods need to be moved;

(d) there are delays outside the Company’s control, such as waiting for keys or completion; or

(e) parking restrictions or additional fees, such as congestion or toll charges, are incurred.

4. Payments

4.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the same day. The Company may require full or partial prepayment or a deposit before carrying out the Services.

4.2 Accepted payment methods will be indicated by the Company at the time of booking. The Customer is responsible for ensuring that payment is made in full and cleared without delay.

4.3 If payment is not made when due, the Company reserves the right to:

(a) withhold delivery of Goods until full payment is received;

(b) charge reasonable interest on overdue sums; and

(c) take appropriate steps to recover any outstanding amounts, including legal action where necessary.

4.4 For business Customers, payment terms may be agreed separately in writing. In the absence of such written agreement, payment shall be due on completion of the Services.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by giving the Company notice as early as reasonably possible.

5.2 Where the Customer cancels a booking, the Company may charge a cancellation fee, which will reflect any costs, loss of bookings, or time reasonably incurred or lost by the Company. The fee may vary depending on the notice given:

(a) Same-day cancellations or cancellations within 24 hours of the planned start time may be charged up to 100 percent of the quoted price;

(b) Cancellations made more than 24 hours but less than 72 hours before the start time may incur a partial charge, such as a minimum call-out or deposit forfeiture;

(c) Cancellations made more than 72 hours in advance will usually incur no charge, unless otherwise stated at the time of booking.

5.3 Where the Customer wishes to change the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the amendment, but cannot guarantee availability. Price adjustments may apply.

5.4 The Company reserves the right to cancel a booking due to circumstances beyond its control, including but not limited to severe weather, breakdowns, illness, accidents, or legal restrictions. In such cases, the Company will seek to rearrange the Services or provide a refund of any prepayments made, but will not be liable for consequential losses.

6. Customer Responsibilities

6.1 The Customer must ensure that:

(a) suitable parking is arranged and available for the Vehicle at both collection and delivery locations, in compliance with any local parking regulations;

(b) all Goods are packed safely and appropriately, unless packing services have been agreed as part of the booking;

(c) fragile or valuable items are clearly labelled and brought to the attention of the Company;

(d) all access ways, staircases, lifts, and doorways are clear and suitable for moving Goods;

(e) the Company is informed of any Goods requiring special handling, such as large appliances, pianos, safes, or items of high value.

6.2 The Customer or an authorised representative should be present at both collection and delivery addresses to supervise and confirm that the correct Goods are being moved and that delivery is to the correct location.

6.3 It is the Customer’s responsibility to check that nothing is left behind at the collection address. The Company will not be liable for any items forgotten or overlooked by the Customer.

7. Restrictions on Goods

7.1 The Company will not carry any items that are illegal, dangerous, explosive, highly flammable, or otherwise present a risk to health, safety, or property, including but not limited to firearms, ammunition, drugs, hazardous chemicals, and pressurised containers.

7.2 The Company may refuse to transport items that are inadequately packed, excessively heavy for safe manual handling, or otherwise unsafe to move.

7.3 The Customer must not include perishable or live items, such as food, plants, or animals, unless expressly agreed in advance with the Company.

8. Waste and Disposal Regulations

8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Customer must not request the Company to dispose of waste illegally or in any way that breaches those regulations.

8.2 Where the Services include removal of waste, rubbish, or unwanted items, the Company will only dispose of such items at appropriate facilities or in compliance with relevant laws and guidance.

8.3 The Customer is responsible for accurately describing any items intended for disposal and for informing the Company of any potentially hazardous or regulated materials.

8.4 The Company reserves the right to charge additional fees for lawful disposal of certain items, such as electrical goods, mattresses, construction debris, or large volumes of waste, where additional costs are incurred.

9. Liability and Insurance

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

9.2 The Company’s total liability for loss or damage to Goods arising from its negligence or breach of contract shall not exceed a reasonable sum per job, taking into account the nature and value of the Goods and the charges paid for the Services, unless otherwise agreed in writing.

9.3 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to pack Goods properly, unless packing has been carried out by the Company;

(b) damage to Goods where the Customer has instructed the Company against its professional advice;

(c) loss or damage where the Goods are already defective, fragile, or in poor condition;

(d) loss of data or records stored on electronic or digital equipment;

(e) loss of profits, business interruption, or other indirect or consequential losses.

9.4 The Customer is encouraged to arrange appropriate insurance cover for valuable or irreplaceable items. The Company’s insurance may not cover certain high-value or excluded items unless declared and specifically agreed in advance.

9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Delays and Events Beyond Control

10.1 The Company will use reasonable endeavours to meet any agreed dates and times, but such timings are approximate and may be affected by traffic, weather, roadworks, or other circumstances beyond the Company’s control.

10.2 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including accidents, road closures, breakdowns, strikes, public disturbances, or acts of nature.

11. Claims and Complaints

11.1 Any complaint regarding the Services or any loss or damage to Goods must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable time after the completion of the Services.

11.2 The Customer should provide details of the issue, evidence of any loss or damage, and any supporting documentation requested by the Company to allow proper investigation.

11.3 The Company will handle complaints in a fair and reasonable manner and will seek to resolve matters promptly. Where appropriate, the Company may offer repair, compensation within the limits of liability stated, or another form of remedy.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data from the Customer for the purposes of arranging and providing the Services, handling payments, and managing any queries or complaints.

12.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to provide the Services, meet legal obligations, or enforce its rights.

13. Termination

13.1 The Company may terminate or suspend the provision of Services immediately if the Customer materially breaches these Terms and Conditions, fails to make payment when due, behaves abusively towards staff, or engages in unlawful or unsafe conduct.

13.2 Termination will not affect any rights or obligations that have already arisen for either party prior to termination.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings, or arrangements.

15.4 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.